OPTIVEM GROUP LLC (“Optivem”, “we”, “us”) is the controller of your personal data, a Wyoming limited liability company at 30 North Gould Street, Sheridan, Wyoming 82801, United States. For any privacy question, contact email us.
| Category | Examples |
|---|---|
| Identity & contact | Name, email address, company (for Teams), billing details. |
| Payment | Transaction records. Card details are handled by our payment processor — we do not store full card numbers. |
| Session data | Audio, video, chat, and screen content you choose to share on calls, captured in the session recordings. |
| Booking & scheduling | Information you submit when booking a call to discuss the Teams (private coaching) plan. |
| Technical | Basic usage and device/log data from the site and learning platform. |
We use trusted third-party providers to run the service. Each processes your data only as needed to provide their service:
| Provider | Purpose |
|---|---|
| Thinkific | Membership, enrolment, course/replay hosting, checkout. |
| Calendly | Booking Teams discovery calls. |
| Our payment processor | Processing payments (card details are handled by the processor; we do not store full card numbers). |
| Our video-conferencing & recording provider | Hosting and recording the live sessions. |
| Our email provider | Member communications. |
We do not sell your personal data.
Optivem is based in the United States, and some of our providers are located in the United States or elsewhere. Where we transfer data out of the EU/UK, we rely on appropriate safeguards (such as Standard Contractual Clauses) to protect it.
We keep membership and contact data for as long as you are a Member and for a reasonable period afterwards. Financial records are kept as long as required by law (typically several years). Session recordings are kept as part of the ongoing coaching library so that Members retain replay access, and are not routinely deleted or anonymised. We otherwise keep personal data for as long as needed to provide the service and to meet our legal obligations. You can ask us to delete your personal data at any time (see Section 7), and we will do so unless we are required to keep it.
If you are in the EU or UK, you have the right to access, correct, delete, restrict, or object to the processing of your personal data, and the right to data portability. Where we rely on consent, you can withdraw it at any time. You may also lodge a complaint with your local data protection authority. To exercise any right, email email us.
If you are a California resident, you have the right to know what personal information we collect, to request its deletion, and to opt out of any “sale” or “sharing” of personal information — though we do not sell or share your personal information. We will not discriminate against you for exercising these rights.
This site and the learning platform use only essential cookies needed to run the site and your membership (for example, to keep you signed in). We do not use advertising or analytics cookies. You can control or block cookies through your browser settings, though blocking essential cookies may affect how the site and platform work.
We may update this policy from time to time. The “Last updated” date above shows the current version.
For any privacy question or request, contact OPTIVEM GROUP LLC at email us.